Terms & Conditions of Sale
Hotline Tyres Ltd is an Alloy Wheels, Tyres & Wheel Alignment Specialist based in Milton Keynes, that provides vehicles Alloy Wheels and Tyres, to customers across the UK. Hotline Tyres Ltd is based at
Unit 4, Lexus House (rear), Rosslyn Crescent, Milton Keynes ,HA1 2RZ, UK. They can be contacted through telephone 02088 633327 and email (hotlinemotorsports@yahoo.co.uk).
All the terms and conditions that are stated on this page govern the relationship between the company Hotline Tyres Ltd and their customers.
Henceforward,
“We” or “Our” refers to Hotline Tyres Ltd.
“Our site” or “Our website” refers to the company website (https://www.hotlinetyres.co.uk/) owned and controlled by Hotline Tyres Ltd.
“You” refers to our customers and visitors/users of our website.
Please go through the terms and conditions mentioned on this page thoroughly:
1. Online price and transactions
The price of the all the products and services that we render is in pounds, with the cost of labour and part, and VAT included.
Online purchase or the booking an appointment to use our services does not put you in any contractual obligations with us; it represents an offer from you to buy and/or use the products and services we provide.
We are well within our rights to postpone or cancel the order, even after providing an order confirmation to you, if we are unable to fulfil that order. We may be unable to fulfil that order if the purchased product is out of stock or the information about the purchased product/service is found to be incorrect. In this case, we will contact you and offer an equivalent product/ reschedule the cancelled appointment. If we fail to find an agreement over the new offer, then you may cancel the order and claim a full refund. We are not accountable for any loss that results from the delay in processing your order or its cancellation. We are only liable to refund the customer for the cancelled order.
2. Incorrect order
We are not liable for any damages caused by your order of tyres with incorrect dimensions from our website. It is only your responsibility to make sure that the tyres you buy from our website meet your vehicle's specifications. The standard procedure for returns/refunds will be followed in such cases.
3. Returns/Refunds
We shall not accept returns, nor provide refunds for OEM components that have been already fitted to your vehicle. If you found the OEM component to be defective after being fitted, you may buy a replacement product from us as we send the defective product to the manufacturer for assessment. If the product is confirmed faulty by the manufacturer, then we shall refund the cost of the replacement component in full. We are only liable to refund you for the purchase of the faulty component.
4. Missing appointments
You must bring your vehicle to our garage on time as per the scheduled appointment. The delay from your side may impact the planned schedule, and could also lead to cancellation of the scheduled appointment. This will require you to reschedule again. If you need to submit your vehicle for servicing, then it must be at our garage by 08:30 am.
If the payments of the purchased services have already been completed, and you cancel the appointment without giving us adequate notice, then we reserve the right to withhold 25% of the servicing cost.
5. Cancellations and reschedules
You can cancel and reschedule the servicing/MOT/repairs appointment, subject to our availability, to a later date. You must inform us about the cancellation at least 2 days before the date of the appointment.
In case you have already left your vehicle at our garage for repairs, you may cancel and opt-out from using our repair service, and are entitled to claim a full refund provided we have not started working on it. In case repair work has already commenced, you shall be subjected to a small cancellation fee.
For online order cancellation, it must be made in 24 hours from the time of purchase for you to be eligible to claim a full refund.
6. Estimates
The cost estimates we provide after inspecting your vehicle for repairs/servicing are valid for 14 days only, after which they will be considered invalid. The cost of the labour, materials, and spare parts used are also included in the dispatched estimate. You may be subjected to additional cost if additional faults are detected after your vehicle is stripped down at the garage. You will be notified about the additional cost first, and only upon your consent shall the repair work commence.
7. Conduct
Submitting your vehicle at our garage for servicing/repairs essentially consents us to test the vehicle on the road. We test the vehicle on the road to ensure that the repairs/ servicing have been completed successfully.
Make sure you remove all the valuable belongings from the vehicle before you leave it at our garage. We are not liable to damages caused by the loss of these valuables.
Any recommendations provided by our employee, if not stated in writing, should you choose to act on them, will be at your own risk. We are not liable to the consequences of you acting on these recommendations.
8. Parts
If you wish to inspect the components that were detected to be faulty and were replaced, then you must notify us when you leave the vehicle at our premise. If the request has not been made to us in advance, all the defective components that were removed and replaced during repairs and/or services will be considered as our property and disposed of, strictly adhering to the norms put forth by environmental regulations.
9. Payment
We accept payments for our products/services in the form of cash, debit card, credit card, or any other valid bank cards. Payment for online purchase must be completed while placing the order or receiving the ordered product. Payments for our services (repairs, vehicle servicing, vehicle hire and MOT check) can be made after completion of the work. However, you may need to pay a part of the cost initially as a deposit before we provide the requested service.
We will not dispatch goods or put goods on back order until payment is received in full.
Sometimes back orders are placed in good faith but sometimes due to circumstances beyond our control manufacturers or importers may be out of stock whereby a full refund will be offered.
Prices and VAT
All advertised prices include the current UK rate of VAT. All prices are subject to change without prior notice, however if due to circumstances beyond our control prices are incorrect we will notify you before dispatch.
Back Orders
We carry good stocks. However, should an item be temporarily out of stock and not available for dispatch within 5 to 7 days, you will be notified as soon as possible. Special Orders will be confirmed with an expected delivery date.
In case of non-payment or incomplete payment from your side after using our services, we shall claim a general lien on your vehicle. Garage rent will also be added as outstanding payment for the period your vehicle is held at our premise because of being subjected to the lien. If the unpaid bill is not fulfilled within 3 months from its date of dispatch, then we are within our rights to sell the vehicle, including its components without providing with you any prior notice. The proceeds gained from this sale shall serve as payment of your outstanding bill.
10. Guarantee claims
The OEM components, including tyres we sell on our site and garage, are covered by manufacturer's guarantee. When you claim a guarantee on the product/service we provide, you must present the claim with an invoice that serves as a proof of purchase.
We do not provide guarantees on adjustment services such as wheel alignment and wheel balancing, as these are significantly affected by your driving behaviour and terrain condition.
Your guarantee claim may get rejected based on following grounds: The concerned product has been damaged because of failure of adherence to manufacturer's servicing and operating instructions.
The concerned product has been damaged because of a natural calamity, theft or normal wear and tear.
The concerned product was serviced and/or repaired by another garage without our prior consent.
Hotline Tyres Ltd can assume no responsibility for misuse or incorrect application by the user. Hotline Tyres will not accept responsibility for carriage costs incurred in returning goods or for any fitting costs involved in warranty items.
Please Note: Alloy Wheels in polished or chrome finish are not covered by a warranty.This is due to the climate in the UK and salts that are used on the roads.
Images and Limitations upon Liability
Some images shown on the site may not be the image for your specific vehicle, but more a generic image for illustration purposes only. Parts cannot be returned because of the image not matching.
We aim to ensure that all information on our website is correct however we can not be responsible for the use of the information given.
Advise given by Hotline Tyres staff is based entirely upon information given by the purchaser with no inspection under taken.
All advise given is indicative only and in some cases shall amount to an opinion only.
Typographical Errors
In the event of an incorrect price listed on hotline tyres due to typographical error, hotline tyres shall have the right to refuse or cancel any orders placed for product listed at the incorrect price at any time.
Discontinued Products
Because many catalogues are changing all the time, we may have overlooked a product that maybe discontinued . If you order a product and it has been discontinued or not available we will inform you as soon as we can. You will be refunded or offered a alternative for any discontinued or unavailable item. Subsequently, they will be removed from the website.
11. Privacy policy
Refer the privacy policy page for details.
Cancellation:
We reserve the right to cancel the order if:
There is insufficient stock to deliver the goods you have ordered.
If one or more of the Tyres/Services booked were listed at an incorrect price.
If your order is cancelled the we will notify you by phone or e-mail.
You have the right to cancel your order at any time up to fitting date. You should notify us by email if you do have to cancel your order.
All returns must be authorised by Hotline Tyres.
You have the right to cancel or exchange your order up to 7 working days after the day of delivery. Any non-faulty goods returned outside of the 7 day period without notice during the period we reserve the right to refuse.
It is your responsibility to return the goods to us, at your expense, unused and in the same condition that you received them in.
Once the goods are returned to us, we will refund you in full within 7 working days. You will receive the refund using the same payment method you used to pay for the goods. If you would like to exchange to a higher priced item we will ask your agreement to take payment for the difference, and if the exchange is for a lower priced item the difference will be refunded to you.
Every order direct from Hotline Tyres Ltd. will be courier delivered and require a signature upon receipt. Prior to signing for goods we ask that you check that the goods are both undamaged and that all goods are in the consignment that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged.
All goods are sold subject to the manufacturer’s Conditions of Sale and Guarantee. Goods specially ordered cannot be returned for credit or refund. Any cancellation on such orders will incur a 30 percent handling charge. The property in the goods does not pass until payment has been received in full.
Under no circumstances will Hotline Tyres be held liable for any fitting charges incurred by the purchaser. It is the purchasers responsibility to ensure he has the correct parts prior to fitting.
No liability or returns are accepted where purchases attempt to modify or install components where it is known or ought to be reasonably known to the purchaser that the part is incorrectly supplied or otherwise not in accordance with the order.
Any order requiring exchange or refund where a vehicle has had modifications, altering the use or fitment of the product, if Hotline Tyres have not been notified within 24 hours of the order being placed, will be subject to a handling charge, typically the original delivery charge and a restocking fee where applicable will be applied.
The provisions of these clauses do not affect your statutory rights.
Wheels and Tyres
Credit less all freight, dismantling and cleaning charges plus 30 percent handling charge, tyres must not be driven on. Wheels and tyres that have been fitted are non-returnable. Please note, all wheels and tyres left on our premises will be disposed of within 7 days. Polished wheels and chrome wheels have no guarantee / warranty due to British road and weather conditions. Please also note that although we tighten the nuts to the correct torque, the nuts may need re-tightening after 20 miles or so of driving. If for any reason there is a problem with the wheels, it is the customers responsibility to ensure that a backup set of wheels is available due to manufacturers directives. Do not use pressure washers or abrasive wheel cleaners containing abrasive or acidic properties for wheel cleaning, any warranties will be void. Please note if tyres are driven on when flat all warranties are void. Manufacturers warranties are subject to their own terms and conditions and customers should be aware that it can take up to 12 weeks to resolve.
We will always endeavour to deliver your order within 3 working days form date of dispatch. This is provided the goods are in stock at the time of the order or we telephoned or emailed you advising you of a delay. We do not pay for return carriage for any items what so ever unless they were damaged or faulty at the time of delivery and we were advised immediately.
Faulty Goods
All goods are subject to manufacturers terms and conditions.
Damaged Merchandise
All goods are inspected prior to shipment. Claims for goods must be made immediately and signed for as damaged otherwise the claim will be void.
12. Wheel Protection
How to protect alloy wheels from corrosion
When you stop to consider what the average alloy wheel goes through, it’s remarkable that they stand up to the punishment they do.
baking in the sun, to frozen in winter, soaked in water made more reactive by the roads being salted.then there’s the pressures exerted by carrying the weight of the vehicle, revolving hundreds of times per minute, absorbing shocks and a myriad of complex cross-stresses when turning corners, or negotiating rough terrain.
the good news is, alloys don’t rust. Aluminium, the main component in alloys, is actually a highly reactive metal but, on exposure to the atmosphere, it instantaneously creates an oxide layer that then protects it from further corrosion.
pretty good then, huh and far better than a steel equivalent that does rust. Well, yes for sure, but it is a little more complicated than that. Isn’t it always?
One of the things aluminium does react to is iron. And, one of the components in car brake pads is iron. Under braking, the pad obviously comes into contact with the brake disc, slowing the car down. In doing so, the disk and pad rapidly heat up and the pad, being the softer of the two, gradually wears down. That’s the agreement made in engineering terms, so the owner only needs to replace the cheaper, disposable pads, rather than the more expensive discs every time.
but as the pad wears down, it throws hot specks off, some of which inevitably land on the wheel rim. This explains the majority of the dark brown or black dust to be found on your front wheels. It’s a concoction of tiny bits of metal, brake disc compound and the resin used to bind it all together; a pretty toxic combination for your alloys.
the reason is that the resin, now reheated to melting point, flies off the pad and then sticks itself to the next thing it comes into contact with. In the case of your wheel, in that first impact, it can burn through the protective coat on your rim and embed itself into the very surface of the metal itself, before re-setting, as it cools down. This has the effect not only of puncturing a small hole in your rim’s defences, but also of dragging with it a small quantity of iron; kryptonite for your aluminium.
this in turn sets up a chemical reaction between the iron and the aluminium, hence your wheel corroding. In fact, anything that removes the wheel’s protection, such as curbing, uv light breaking down the coating, or the wear and tear of driving, will expose the wheel to ever greater causes of corrosion- air, water, salt and reactive chemicals.
so although it won’t rust as such, it will corrode over time, if it’s not looked after and this will impact on the rim’s ability to seal with the tyre correctly, meaning a consistent loss of air pressure. And it looks rubbish.
So. How can you best counteract this sad state of affairs? Well, it is possible to buy brake pads that don’t contain iron. They may be more expensive and they may not even be made for your make and model. But they will help in reducing the attack from your brakes, even if they don’t prevent the resin from burning through.
there are plenty of proprietary wheel protection brands out there, like protectaclear for instance, but the first job will be to comprehensively clean the wheel. Use soap and water on a cool wheel and spend time getting rid of the dirt and grime, paying particular attention to the hard to reach places. Ensuring the wheel is clean will prevent you from sealing in any potential cause of future corrosion. Avoid using cleaners that are overly harsh or abrasive, as these will also impact on the life of your alloys.
Once thoroughly clean and dried, apply the chosen sealant and again allow it to dry, then reapply as per manufacturers instructions, applying two or three coats. Thereafter, wash the wheels regularly, to prevent a build up of potentially corrosive dust and compounds from eating away at them and check them regularly for any signs of damage.